Refund policy
We want you to feel confident shopping with Arte Clavo. If you have an issue with your order, please contact us at cs@arteclavo.com so we can help.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a change-of-mind return, items must be unused, unopened, and in their original packaging, with any original seals intact. A receipt, order number, or other proof of purchase is required.
For hygiene reasons, we do not accept change-of-mind returns of opened or used gel polish, gel nail strips, press-on nails, or other personal care products. This does not affect claims concerning damaged, defective, or incorrect items, or any rights available under applicable consumer law.
Gift cards are non-returnable.
How to Request a Return
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Email cs@arteclavo.com with your order number, the item you wish to return, and the reason for your request.
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Wait for our team to review your request.
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If approved, we will email you the return address and return instructions, including any applicable return shipping costs.
Please do not send items back without prior approval. The address on your parcel may not be our return address.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, leaking, defective, or incorrect, contact cs@arteclavo.com as soon as possible.
Include your order number and clear photos of the product, packaging, and the issue. We will review your case and arrange an appropriate solution, such as a replacement or refund.
Return Shipping
Please contact us before arranging return shipping. Our team will confirm the return method and who is responsible for shipping costs before you send the item back.
Refunds
We will notify you once your return has been received and inspected, and let you know whether your refund is approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and display the refund.
If you have not received your refund more than 15 business days after approval, please contact cs@arteclavo.com.
Exchanges
If you would like a different item, please contact us to request a return of the original item. Once your return is approved, you can place a separate order for the item you want.
Your Consumer Rights
Nothing in this policy limits any mandatory rights you may have under applicable consumer law.
Contact Us
For return or refund questions, email cs@arteclavo.com. Please include your order number so we can assist you more efficiently.