FAQs
🛍 Shopping Information
Where can I purchase Arte Clavo products?
All of our products are available directly through our official website — www.arteclavo.com. We ship worldwide and ensure every order is carefully packaged to arrive safely.
Do I need an account to place an order?
You can check out as a guest, but we recommend creating an account for a faster checkout process, order tracking, and exclusive offers.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Simply click the link to check your delivery status in real time.
How long does shipping take?
Shipping times vary depending on your location.
Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days
Please note that processing times (1–3 business days) may apply before your order is dispatched.
Do you offer international shipping?
Yes, Arte Clavo ships to most countries worldwide. Shipping fees and delivery times may vary depending on the destination.
What should I do if I receive a damaged or missing item?
Please contact us within 7 days of delivery at cs@arteclavo.com with your order number and photos of the issue. We’ll resolve it promptly with a replacement or refund.
💳 Payment Information
What payment methods do you accept?
We accept a wide range of secure payment options, including:
Credit & Debit Cards (Visa, MasterCard, American Express)
PayPal
Shop Pay
Apple Pay
Google Pay
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. Arte Clavo never stores or shares your payment details.
Can I change my payment method after placing an order?
Unfortunately, once your order has been confirmed, the payment method cannot be changed. If you need help, please contact us immediately before your order ships.
🔄 Order Returns
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return unused, unopened items within 14 days of delivery for a refund or exchange.
How do I start a return?
Please email cs@arteclavo.com with your order number and reason for return. Our team will provide return instructions and the appropriate shipping address.
Who covers the return shipping cost?
If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping. Otherwise, the customer is responsible for the return postage.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive your returned items. The amount will be credited back to your original payment method.
Can I return used or opened products?
Due to hygiene and safety reasons, we cannot accept returns on opened or used nail products, such as gel polish, nail strips, or press-on nails, unless they arrived defective.